Privacy Policy

1. Overview

Rafeeg provides digital marketplace services that connect customers and independent home-service providers. This policy applies to our website, app, and related support channels.

2. Information we collect

Depending on how you use Rafeeg, information may include account and contact details, service-request information, location, communications, device and usage data, transaction references, and documents you choose to provide.

• Information you enter directly
• Information generated when you use the platform
• Information received from providers, partners, or authorised services

3. Why we use information

We use information to provide the service, connect requests with providers, support users, protect the platform, improve performance, meet legal obligations, and send permitted communications.

4. When information is shared

Information may be shared with the provider you select, technology and support vendors, payment or analytics services where applicable, professional advisers, and authorities when required by law. We do not sell personal information.

5. Retention and security

We retain information only for as long as reasonably needed for the stated purposes, legal requirements, dispute handling, and platform security. We use administrative and technical safeguards, but no online system can guarantee absolute security.

6. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, or information about how your data is used. You may also adjust cookie preferences and unsubscribe from marketing messages.

7. International processing

Some service providers may process information outside your country. Where required, Rafeeg uses appropriate contractual and organisational measures for these transfers.

8. Changes to this policy

We may update this policy as our services or legal requirements change. The current version and update date will remain available on this page.