FAQs

Yes, you can book more than one service at the same time. Simply submit separate requests for each service you need, and they will be processed independently.

Yes, all service providers on Rafeeg are verified for their commercial licenses and experience to ensure they meet our quality standards. We are keen to select the best professionals to ensure customer satisfaction.

We strive to offer competitive prices on the Rafeeg app. With the freedom of pricing granted to service providers to create beneficial competition for our users, we monitor the offers to ensure that the prices provided are better than market prices. You can compare the offers from different service providers and choose the best one based on your budget.

Yes, you can negotiate the price with the service provider. However, it is important to involve our app representatives to ensure that the reduced price does not affect the agreed-upon work quality and follows the appropriate scheduling and contract details to guarantee your rights. We have a team of specialized engineers at Rafeeg to oversee contracts, monitor work, and manage payments to ensure the highest quality service.

All our service providers are licensed and qualified. However, it is important to include all details in the contract with the service provider and have our engineering team review the contracts and payment system. You can also assign Rafeeg’s engineers to supervise and monitor the work and manage payments at no extra charge. This will ensure the quality of the work provided by the service provider you have contracted with, with close monitoring to ensure compliance with the required standards.

If you are not satisfied with the provided service, you can contact customer support by calling the toll-free number 600500200 or via the WhatsApp program on the same number. The team will be available all day to serve you and provide support and assistance in meeting your requests and needs.